Frequently Asked Questions
We often receive emails asking the same common questions. You may be able find the information you’re looking for here before Contacting Us.
If you have place an order and entered the wrong information please Contact Us as soon as possible. We are unable to correct mistakes once we have started to make your order but will always do our best to help.
Generally speaking yes, please Contact Us before you order and to confirm we can make the changes you require. Every product is made by us so we can make changes to wording, colours and layouts but only within reason.
Account & Ordering
On 10th April 2019 we moved to a brand new brand server and totally redesigned our website. As a result of the move it was not possible for us to transfer any customer data. Any previous orders you have placed will no longer be available all other information stored i.e names, addresses and wishlist has deleted.
We felt that moving such a large amount of data to our new system would have cause to many issues and possible inaccuracies. We therefore made the decision that to start a fresh with our new system.
Please Click Here and follow the instruction and we’ll send you a link to create a new password.
No, you can checkout as a quest and will still receive the same shipping and delivery notification as a registered account holder.
Registering an account is however recommended as you will be able to log back in and view open and previous orders as well as update your billing and postal addresses for future orders.
You can pay for your order using a Paypal account or Debit/Credit card. All orders are securely processed and safe.
We do not offer a cash on collection service as we are an online only business.
All payments are securely processed by Paypal.
We have no access to your payment details. We never see any card details as these are private to only you and are encrypted by the payment system.
We cannot recharge or re-request any funds.
We only receive conformation of successful payment and nothing more.
Yes, any details that are stored on this website are safe and secure.
Our web server and website is protected by a set of robust and industry standard security measures. Our website is protected with a strong SSL “Secure Socket layer” that ensure all information is securely encrypted.
We have not access to any payment details.
Yes, We want you to be happy with your order however should you need to return it please Contact Us with your order number and reason for return.
We will give you a return address, please Do Not send it to our Sheffield address as it will not be accepted. We cannot accept returns on products that have been personalised unless we have made a mistake.